International shipments (excluding Canada) are sent via our shipping partners. *Please be mindful that FedEx IPD picks these shipments up every few days, so even if your order is marked as 'Fulfilled' there may be a slight delay in receiving tracking information. Please visit to fill out delivery instructions in case you are unavailable to sign for the package. Please note that FedEx shipping requires a valid physical shipping address. However, should your order be held up by one or two items for an extended period, we will, at our option and at no additional expense to you, ship all items that are currently available on that order and any other current order to minimize your wait for the products. By moving to pre-collection, the fees will be the same but this collection charge is no longer necessary - so you save on every order with us! Delivery time to Canada after your order completes should be 5-7 business days, excluding holidays.Ĭanada orders are generally held until all items in the order are in-stock in our warehouse. Previously these fees were collected by Canada Post and were accompanied by a COD charge to collect them. This surcharge covers all taxes, duties, customs and processing fees. Note a surcharge will appear on all Canadian orders. Orders shipping to Canada will be shipped by Federal Express (FedEx). Normal shipping procedures will be followed after the item has been received into stock. Please refer to the 'Release Dates' section for more information. Therefore, if you are wanting something shipped immediately it is recommended to place separate orders for your in-stock vs. Generally, the rules stated above are followed, however, we reserve the right to partial ship at any time. However, when this occurs it will pull in-stock products from your other orders if applicable. Our system will occasionally release orders for partial shipping based on our order volume. Partial shipping will not result in a refund of shipping costs. When RSA initiates the partial shipping, no additional shipping costs will be incurred. Exceptions do occur and Right Stuf Anime reserves the right, at any time, to partially ship in-stock products. Do You Have Free Shipping?Īll Canadian and International orders are held until all items are in stock.įor domestic orders, If an order is placed with in-stock items as well as pre-order or back-ordered items, the order will remain unshipped until all products are in-stock. Order issues for packages presumed to be lost by the carrier (where the status is not 'delivered') must be filed within 30 days from the last checkpoint. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit. If you contact us the same day that the package was marked as delivered, at our discretion we may ask you to wait 5 business days. Order issues for packages marked 'delivered' yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. If you are still unable to locate your package after contacting the shipping carrier, please fill out the form at the bottom of our Returns Policy page here to request a case and our Customer Care Team will assist you. Claims can take up to 30 days for domestic shipments and 45 days for international shipments to be fully investigated by the shipping carrier. You will want to contact the shipping carrier first for more information as we cannot see further than the tracking number.

If you did not select Route Protect insurance on your order, we will be happy to help you out. You can find this information here: /route. If you have, then you can reach out to our wonder partners at Route who will be able to get you taken care of.

Before you contact us, please check to see if you purchased insurance on your order. That’s not good! It’s always upsetting when that happens.

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